Thrive Remote Service Team
Let’s face it: remote work is here to stay. Remote work brings a sense of autonomy, flexibility, and ownership and can be incredibly empowering to employees. Here are 3 key insights for helping your customer service team adapt and thrive in a fully remote work environment. Use technology to your advantage At times, technology […]
How to Reduce Employee Turnover in Customer Service
In our experience, no matter how strong a customer service operation is, turnover is inevitable. But it is possible to find success by keeping your team effective and engaged, while retaining as many top performers as possible. What can you do to retain current employees? Keep reading for a few ideas on how to […]
Quick Employee Onboarding
Accelerate employee onboarding with best practices for remote teams to ensure quick integration and long-term success from day one.
Support Agent Mental Health
Working as a call center agent tends to be stressful. Agents tend to deal with high call volumes, frustrated customers, and constant pressure to meet quotas. Mental health often can suffer in high-stress conditions. Continuously working in a high-stress environment can adversely impact agents’ mental wellbeing. This is why call center managers and supervisors […]
Job Search While Employed
Arguably the best time to look for a new job is while you still have one. Understandably, it is not advisable to go without a paycheck, not knowing when you will land your next job. However, it can be challenging to job hunt while you’re still employed. How do you find the time? More importantly, how […]