Crisis Leadership – 5 Ways to Prepare for Crisis Management
As 2020 showed us, the ability to swiftly handle a crisis has never been more critical. Effective crisis leadership helps to minimize the loss and damage to organizations and allows potential threats to be identified and addressed much sooner. This is your guide on five ways to prepare for crisis management. Develop a Crisis Management […]
Stay Involved with Team
Your team is the backbone of your call center. Engaging with your staff doesn’t end with hiring and training. Continuous involvement is crucial to your call center’s success by increasing productivity, efficiency, and employee satisfaction. Follow these tips to stay better connected with your employees. Facilitate Frequent Communication Whether your call center’s team is in-house, […]
How Call Centers are Responding to the COVID-19 Pandemic
While businesses are beginning to reopen, all has not gone back to normal. In fact, most businesses including call centers are having to adapt to a new normal to ensure the safety of both customers and staff in response to the COVID-19 pandemic. Let’s take a look at strategies call centers are putting in place in the wake of […]
Reading Between the Lines: How to Scan Resumes to Find the Best Talent
When posting a job opening, you will likely receive hundreds of resumes. Like most hiring managers, you do not have time to read each resume word-for-word. You need a strategy to find the best candidates as quickly as possible. Follow these tips to efficiently scan resumes and find your next team member. Clearly Define Your Expectations Before you begin sifting […]
Should I Hire an Overqualified Employee?
There tends to be a stigma around hiring an overqualified employee. Many managers avoid hiring overqualified candidates and never give their resume a second look. Concerns include: They will want more compensation that what the job is paying. Someone with more experience will be difficult to train. They will underperform and be bored. They will not […]
Hire Underqualified Candidates
Even under the best circumstances, finding the perfect candidate is difficult to do. With a shortage of qualified applicants, it is more difficult than ever to find your next hire. If you do find the absolutely perfect candidate that checks every single box, they are probably in high demand with offers from other companies. In the past, […]
Welcome Back – How to set Expectations in a Post-COVID Call Center
The process of opening back up is an exciting time, but it also presents challenges for call center supervisors. There is no question that business will not resume to normal immediately. It will take time to reach a place where your staff is comfortable navigating the changes that COVID-19 has brought. How do you create a safe […]
Promote Within for Leadership
When it comes time to fill an open position, promoting from within is an often-overlooked strategy that is beneficial for your employees and the company. From your employees’ standpoint, they know that your company promotes from within and therefore will work harder to climb the ladder. As a company, you are filling your most prominent […]
Effective Evaluations – 6 Ways To Improve Performance Reviews
Communication, honesty, and openness are all key hallmarks of a happy and healthy workplace culture. As employers, it’s crucial that we strive to embody these values when we communicate and provide feedback to our employees. The ability to effectively engage with our employees and to provide them with personalized and constructive performance reviews has the […]
The Right Fit For The Right Job – How A Staffing Firm Can Take The Guesswork Out Of Hiring
One of the biggest challenges for modern HR professionals is identifying job candidates who have adequate technical experience as well as personality traits that will be a good fit within the broader workplace culture. On the one hand, it’s fairly easy to determine whether or not a candidate has the professional experience that will make […]