Welcome Back – How to set Expectations in a Post-COVID Call Center
The process of opening back up is an exciting time, but it also presents challenges for call center supervisors. There is no question that business will not resume to normal immediately. It will take time to reach a place where your staff is comfortable navigating the changes that COVID-19 has brought. How do you create a safe […]
Call Center Concerns – How to Deal with a Sick Coworker
Sicknesses such as colds, the flu, and now COVID-19 seem to spread like wildfire through call centers and other work spaces where employees must work within close proximity to one another. The last thing you need is to get sick and take it home to your family. What can you do when a colleague comes to work feeling under […]
Needle in a Haystack: How a Staffing Partner Can Help Fill Call Center Positions During High Unemployment
Due to the impact of COVID-19, the economy has seen unprecedented high rates of unemployment. At first glance, this may seem like a positive when it comes to filling your call center positions. You will be sure to receive many applicants to choose from. However, high rates of unemployment pose unique and unforeseen challenges to […]
Adapt to Change Quickly
There is no doubt that you get comfortable in the processes of your day-to-day job. Any change, for example, a new computer system can bring with it fear and uncertainty. Change is a natural part of life, including jobs. There is no avoiding it. The key is to learn how to adapt to changes quickly […]
Promote Within for Leadership
When it comes time to fill an open position, promoting from within is an often-overlooked strategy that is beneficial for your employees and the company. From your employees’ standpoint, they know that your company promotes from within and therefore will work harder to climb the ladder. As a company, you are filling your most prominent […]
First Interview Tips
Congratulations! You have landed your first big interview. How do you make sure you hit it out of the park? Here are 10 must-know tips for your first interview! 1. Study for Your Interview Before your interview take the time to do your research about the company. Make sure you know who the important people […]
I Hired the Wrong Person. What Do I Do Now?
It is not a matter of if you find yourself in this boat, but when. Hiring a candidate who you thought would be a great fit, but ultimately is not, is inherently part of running a business. What do you do if you find that you have hired the wrong person? There are four types […]
Work-Life Balance Books
Finding a healthy and sustainable balance between your professional and personal life is crucial for long-term health, happiness, and success. In a world that’s as connected, distracted, and demanding as ours, however, it can be a very difficult thing to achieve. It’s important, therefore, for modern professionals to be informed and educated about what can […]
Effective Evaluations – 6 Ways To Improve Performance Reviews
Communication, honesty, and openness are all key hallmarks of a happy and healthy workplace culture. As employers, it’s crucial that we strive to embody these values when we communicate and provide feedback to our employees. The ability to effectively engage with our employees and to provide them with personalized and constructive performance reviews has the […]
Moving On – Should You Leave The Job You Love?
Have you found yourself working in a role that once provided you with a high degree of satisfaction but that now only leaves you feeling stressed, frustrated, or unfulfilled? If so, you’re definitely not alone. According to a recent survey from the Pew Research Center, around three in ten Americans view their job as merely […]