Deploy Cleared Contact Center Teams in Days, Not Weeks - See How

First Interview Tips

Congratulations! You have landed your first big interview. How do you make sure you hit it out of the park? Here are 10 must-know tips for your first interview!  1. Study for Your Interview  Before your interview take the time to do your research about the company. Make sure you know who the important people […]

I Hired the Wrong Person. What Do I Do Now?

It is not a matter of if you find yourself in this boat, but when. Hiring a candidate who you thought would be a great fit, but ultimately is not, is inherently part of running a business. What do you do if you find that you have hired the wrong person?   There are four types […]

Work-Life Balance Books

Finding a healthy and sustainable balance between your professional and personal life is crucial for long-term health, happiness, and success. In a world that’s as connected, distracted, and demanding as ours, however, it can be a very difficult thing to achieve. It’s important, therefore, for modern professionals to be informed and educated about what can […]

Effective Evaluations – 6 Ways To Improve Performance Reviews

Communication, honesty, and openness are all key hallmarks of a happy and healthy workplace culture. As employers, it’s crucial that we strive to embody these values when we communicate and provide feedback to our employees. The ability to effectively engage with our employees and to provide them with personalized and constructive performance reviews has the […]

Moving On – Should You Leave The Job You Love?

Have you found yourself working in a role that once provided you with a high degree of satisfaction but that now only leaves you feeling stressed, frustrated, or unfulfilled? If so, you’re definitely not alone. According to a recent survey from the Pew Research Center, around three in ten Americans view their job as merely […]

Is Call Center Right for Me

Have you ever wondered if pursuing a job at a call center might be a good idea given your unique work experience, skills, and professional goals? Many people do, but a large majority of these prospective candidates never after actually start looking for a job in the call center industry. This is in large part […]

Essential Retention Strategy

Building a stronger, more skillful, and more productive workforce is a priority for every employer, regardless of the industry that they’re based in. Developing a strong recruitment strategy is a major part of that effort, and most organizations (understandably) commit huge amounts of time, energy, and resources to identifying and onboarding new talent. While recruitment […]

How Do You Create a Diverse Workforce?

Today, promoting and maintaining a high degree of diversity in the workplace is a top priority for organizations across all industries. Through the implementation of workplace and recruiting policies that are aimed at maximizing diversity, a growing number of employers have come to understand this a simple and effective means of boosting productivity, improving workplace […]

Casual Friday and Beyond – How a Flexible Dress Code Can Improve Your Culture

As managers, we’re always on the lookout for new, creative, and effective ways to enhance the employee experience and improve the cultures that define our workplace. As a consequence, it’s important that we ask ourselves: what are the factors that actually contribute to optimizing workplace culture? There are several, but certainly one of the big […]

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