Excellence on Paper: 8 Resume Tips for Call Center Professionals
In today’s competitive job market, countless candidates vie for coveted positions. This makes your resume your most powerful tool. It’s not just a document; it’s your ticket to making a memorable first impression on potential employers. An impactful resume can mean the difference between blending into the crowd and standing out as the ideal candidate. […]
Improve Call Center Experience
Call centers are the heart and soul of businesses. Customers rely on agents to solve any issues they may have with the products and services your company provides. Their experience with your team has a monumental impact on customer retention and attracting new clients. In short, call centers can make or break a business. Let‘s take a look at the one […]
Culture of Learning
Discover the key strategies to embed continuous learning in your organization, fostering employee engagement, productivity, and growth.
Professional Service Voice
Words, whether spoken or written, are incredibly persuasive. They have the power to evoke a variety of emotions, including inspiration, motivation, hopefulness, anger, frustration, etc. A brand’s success is dependent on its customer support team. Delivering exceptional customer service starts with choosing the perfect words in the right tone. Let’s take a look at tips for perfecting your professional customer service voice both verbally […]
Falling Behind at Work? When and How to Ask for Help
Let‘s face it, asking for help in the workplace comes with a negative stigma. There is the fear that you will be viewed as a failure or incompetent at your job. This could not be further from the truth. We all need help from time to time. Whether we are falling behind at work or facing a problem […]
Measure Call Center Success
When customers reach out to your call center, they expect their issue to be resolved quickly and professionally. The efficiency of your call center’s operations directly corresponds with customer satisfaction. Choosing the right metrics will help you determine the effectiveness of your processes. Identify areas that are working well and areas where there are improvements […]
Fast-Track Career with Staffing
Job searches can be overwhelming. With numerous job boards, job fairs, and forums, it can be hard to know where to turn first, much less identify which avenues give you your best chance of quickly landing your dream job. You should take advantage of every resource at your disposal. Staffing firms are an underutilized asset […]
Call Center Basics for New Hires
There is no doubt that call center management is inherently a challenging job. In most cases, your agents are working with disgruntled customers. The ability to effectively manage your call center, achieve goals, and realize your vision begins with getting your new agents off on the right foot. Here is your guide to what your […]
Temporary Placement 101 – What You Need to Know About Your First Contingency Position
Congratulations! You’ve landed your first temporary job! Now what? It can be a little intimidating, trying to figure out how to handle a short-term assignment. There’s no need to worry. Here is everything you need to know to be successful in your first contingency position. What are Temporary Jobs? Temporary jobs, more affectionately known as […]
5 Desk Yoga Poses You Can Start Practicing Today
It is no secret that exercise is beneficial to your physical, emotional, and mental well-being. Practicing yoga is one of the most popular activities and for good reason. It relieves stress, increases concentration, improves memory, decreases lower back pain, and improves balance and flexibility. These benefits are incredibly valuable for those who work at a […]