Re-Evaluating Your Goals Now, Midway Through 2022
It’s amazing we’re halfway through 2022! With 6 months left to go, now is the perfect time to check back in on the goals you set when the year began. Perhaps your goals involved learning a new skill or finding a new job. In any case, it’s great to know what you want to achieve. […]
Call Center Performance Tips
Discover essential strategies to elevate your call center’s performance and customer satisfaction. Read actionable tips now!
Build Call Center Relationships
The relationships that call center agents build with customers are essential to the success of the business. Most customers expect their needs to be met as quickly as possible with one phone call. Otherwise, the customers are likely to do business with other companies that better serve them. This is why call center agents need […]
3 Factors That Can Contribute to Burnout This Summer
Burnout occurs when emotional exhaustion, depersonalization, and a diminished sense of personal accomplishment combine. A burned-out employee typically feels cynical and depleted of energy. Nothing they contribute at work appears to make a difference to the organization. An employee experiencing burnout usually feels unmotivated, disengaged, and unproductive. This typically is a result of feeling chronic […]
Are You Keeping Your Call Center Safe? 4 Tips for National Safety Month
As a supervisor in a call center, your agents’ safety is your top priority. Without your workforce, your call center cannot operate. Because a call center is a busy place to work, there may be significant safety risks in the environment. As a result, you must do what you can to keep your agents safe. […]
Support Agent Mental Health
Working as a call center agent tends to be stressful. Agents tend to deal with high call volumes, frustrated customers, and constant pressure to meet quotas. Mental health often can suffer in high-stress conditions. Continuously working in a high-stress environment can adversely impact agents’ mental wellbeing. This is why call center managers and supervisors […]
Combat Call Center Attrition
Explore the impact of threats in call centers and strategies to combat call center attrition. Optimize your workforce now.
Qualify Entry-Level Candidates
Years of experience tend to be king when it comes to job postings. It is one of the most common reasons candidates decide not to apply for positions that they are otherwise well-qualified for. Entry-level employees bring a lot of value to the table. The key is being able to pick out which entry-level applicants […]
Attract Quality Agents
Hiring new employees costs resources in the form of time and money. Making a bad hire for any reason, especially due to lack of options, is expensive. Quality employees increase productivity and decrease staff turnover rate. Great hires begin with a successful recruiting strategy. Follow these tips to attract quality call center employees. Gain Insight from Current Employees […]
Job Search While Employed
Arguably the best time to look for a new job is while you still have one. Understandably, it is not advisable to go without a paycheck, not knowing when you will land your next job. However, it can be challenging to job hunt while you’re still employed. How do you find the time? More importantly, how […]