Goal Setting: Learn How to Teach Your Team to Reach For the Stars This Year
For individual employees as well as for teams as a whole, the ability to continuously set new, ambitious, and achievable goals is an absolute prerequisite for success. By striving to set our sights on new professional horizons, we lay the groundwork for our ability to acquire new skills and overcome future challenges. As managers, it’s […]
The Top Hiring Trends to Look For in 2020
All professional industries, as a general rule, are in a state of perpetual change. As new technologies emerge and workplace practices evolve, organizations must be able to adapt in lockstep, otherwise, they may run the risk of being left in the wake of other, more agile organizations. Recruiting and hiring methodologies and practices, in […]
Fix Resume Mixed Signals
It’s difficult to overstate the impact that a resume can have on landing a new job. In addition to conveying the facts about your work experience, qualifications, and professional skillset, it will also (typically) be the very first point of contact that you have with potential employers. As such, candidates must cover all of their bases in ensuring that they make a positive […]
Collect Team Feedback
Creating a positive, dynamic, and engaging workplace inevitably leads to decreased rates of employee turnover, increased productivity, and a generally more healthy and harmonious work environment. As managers, it’s our responsibility to ensure that we’re taking advantage of every possible opportunity there is to improve our workplace cultures. In order to achieve this, we must […]
5 Ways You Can Boost Workplace Safety This Winter
Winter, finally, has arrived. The days are growing shorter, the snow is falling, roads have become coated in ice, and shoppers are working themselves into a frenzy in preparation for Christmas. It’s undoubtedly a beautiful time of the year, but it also poses certain dangers to those that aren’t careful. Incidents of workplace accidents and […]
Learn How a Recruiting Company Can Help With High Volume Staffing Needs
As your company grows, so too will the volume of your staffing needs. An expanding company means more roles to fill, a greater number of applications to review, and increased pressure on you and the rest of your company’s leadership to find candidates who will be able to thrive within the organization. In the past, […]
The Ultimate Template for Your Next Cover Letter
When it comes to applying for a new role, some things will never go out of fashion. Submitting polished and comprehensive resumes and arriving early for an interview, to name two examples, are tactics that will always be sure to catch an employer’s eye. Another crucial component of the job search process is the drafting […]
Learn How to Become a Better Boss By Teaching Your Employees More
A common mistake for managers to make is believing that their sole responsibilities are to delegate tasks among their employees and to make the tough executive decisions. The most successful managers, however, understand that acting as a mentor for their employees is at least as important as carrying out the more mundane or technical […]
Combat Call Center Attrition
Employee turnover – or “attrition” – is a perennial problem for employers across all industries, but it appears to have a disproportionately serious impact on the call center industry. In fact, recent research suggests that the turnover rate in call centers may be as much as 15% to 30% higher than the national average (30%-45%, […]
Soft Skills for Jobs
Most of us are familiar with the hard skills – i.e., the teachable, technical skills such as programming or graphic design – that are prerequisites for success within our industry. However, there are a whole other array of “soft skills” which are mentioned far less often in professional circles but are nonetheless equally important for […]