Culture and Mental Health
Transform your workplace culture to prioritize mental health and well-being. Discover strategies to create a supportive environment where everyone can thrive.
Chatbots and Customer Experience: Why Authentic Interactions Trump Chatbot Customer Service
Chatbots offer fast responses & 24/7 support but lack the human touch. Explore why customers still prefer humans in customer service.
Customer Support Interview Questions
Find top customer support hires by asking the right questions. Secure ideal candidates for your team today!
Women’s History Month 2024: 6 Influential Women in Contact Center and Customer Service
Explore the impact of women in contact centers, celebrating Women’s History Month. Discover the female trailblazers now!
The Game-Changer: Positive Candidate Experience in High-Volume Recruitment
Revolutionize high-volume recruitment. Read insights on how to deliver exceptional candidate experiences amidst challenges.
10 Ways to Commemorate Black History Month in the Workplace
Discover ten impactful ways to honor African American History Month in the workplace Let these initiatives contribute to an inclusive culture.
Graduates in Contact Centers
Explore the rising trend of graduates turning to thriving contact centers amid job shortages. Discover how call centers can appeal to young professionals.
Turnover Rate KPI
Discover why call center turnover is a crucial KPI in customer service. Learn how it impacts financials, service quality, and productivity.
10 Contact Center Trends To Know For a Successful 2024
Explore the top 10 contact center trends for a successful 2024. Stay informed to enhance your work quality, from AI-enhanced customer interactions to sustainability.
Future Forward: The Top 7 AI Trends Reshaping Customer Service
Learn how AI trends reshape customer service, from chatbots to facial recognition. Stay ahead in the industry for enhanced productivity, loyalty, and revenue growth.