Land Your First Job
Secure your first job before graduation. Find opportunities, optimize your resume, network effectively, and turn internships into offers in this guide.
Manage Hybrid Call Centers
Learn effective hybrid call center management strategies to maintain productivity and culture while managing remote and in-office teams seamlessly.
Staffing Smarter, Not Harder: How to Predict Call Volume and Always Have the Right Team
Learn data-driven methods to predict call volume and create flexible staffing models for your contact center. Balance service levels with agent wellbeing.
No Experience? No Problem! How to Land an Administrative or Customer Service Job as a Recent Graduate
Learn how to find and land administrative or customer service jobs as a new graduate with our strategies in today’s competitive market.
Contact Center Leadership 101: How to Develop Strong Team Leads and Supervisors
Explore essential call center leadership strategies for developing team leads and supervisors who drive success in fast-paced call center environments.
The Job Application Juggle: Navigating the Trade-Off Between Speed and Quality
Discover practical strategies to balance speed and quality in your job applications. Apply efficiently without sacrificing personalization for better results.
Creating a Buffer: How Pre-Vetted Talent Pools Help HR Teams Navigate Sudden Workforce Changes
Discover how pre-vetted candidate pools help call centers respond to sudden workforce changes and the key benefits of talent pooling for HR teams.
Teuila Hanson: Championing Belonging and Redefining Workplace Inclusion for Future Generations
Discover how LinkedIn CPO Teuila Hanson’s innovative hiring strategies are transforming workplace inclusion and redefining talent acquisition.
The Importance of Cultural Fit in Contact Center Hiring and How to Attract the Right Candidates
Learn practical strategies to assess cultural fit when hiring call center agents. Reduce turnover and build stronger teams with these tips.
The Career Cleanse: Declutter Your Professional Life for a Fresh Start This Year
Start fresh this year by decluttering your career. Learn practical steps to eliminate workplace chaos, refocus your goals, and create space for new opportunities.