Effective Job Descriptions
Your job postings set the stage for candidates’ initial perceptions of your call center. Those first impressions wield incredible power in drawing top-tier candidates to your doorstep. However, creating impactful call center job descriptions can sometimes be challenging. This guide will equip you with insights into shaping job ads that seamlessly inform, captivate, and motivate. […]
Should You Apply to a Job That You’re Unqualified For?
Let’s say you are browsing job boards for open positions. You stumble across a job title that sounds promising, so you click the link for further details. The description and duties align near perfectly with your dream job. And then your excitement is crushed when you realize you don’t meet the requirements. You do not […]
Onboarding for Retention
Every company, no matter how big or small, strives to have a high employee retention rate. Having a high retention rate positively affects your bottom line by saving the time, money, and resources that it takes to train a new hire. Your onboarding process plays a critical role in whether employees stay with your company […]
Interview Guide: Five Easy Answers for Hard Questions
The fact of the matter is that the most straightforward interview questions are often the most difficult to come up with answers for that set you apart from other candidates who may be just as qualified. Hiring managers are tired of hearing the same canned responses to interview questions. This is your interview guide to […]
Hashtag Your Way to Success: Social Media Secrets for Job SeekersÂ
When you think of Facebook, Twitter, or Instagram, you might picture fun moments with your dog or updates from friends and family. But here’s the secret: these social media platforms can also be valuable networking opportunities to land your next job. In this blog, we’ll reveal the untapped potential of social media and hashtags in […]
Find Hidden Call Center Talent
Finding and hiring new agents for your call center is more difficult than ever. Due to the nationwide shortage of candidates, centers must change their recruiting strategies if they are going to survive these challenging times. How do you find hidden call center talent? Let’s find out! The Hiring Challenges Call Centers Face Traditional methods […]
Call Center Recruiting Trends
Like every other business process, recruiting is continuously changing and evolving based on the world around us and current trends. The year 2020 brought with it many new trends as call centers were met with never-before-seen challenges. This is your guide to the call center trends that are shaping recruiting. Call Center Trends To Be […]
Just Graduated? Why Partnering with a Staffing Firm Should Be Your Next Step
Congratulations! You’ve earned the degree to your dream career. However, you’ve run into the age-old issue of, “You have the degree, but not the experience,” that has prevented you from landing your first job. What can you do? You can’t get experience until someone gives you a chance by hiring you. It may seem like […]
Top Call Center Benefits
The goal of every call center’s hiring program is to attract high-quality candidates who will stay for the long haul. The need to constantly hire new employees due to a high turnover rate is costly in terms of money and time. Apart from a competitive salary, the key is to offer benefits that employees value. […]
Dead Silence: What to Do When You Don’t Hear Back After an Interview
Congratulations! You finally landed the big interview for your dream job. Leaving the interview, you feel confident you did your best. The next day you send a warm thank you note and once again express what an honor it would be to work for the company. However, a couple of weeks pass, and it’s radio […]