Staffing Agency Myths
Staffing agencies play an important role in many businesses – they can help organizations save time and money while also finding the best candidates for open positions. However, there are still some misconceptions about how staffing agencies operate. In this blog post, we’ll debunk four of the most common myths about staffing agencies. Myth #1: […]
Great Staffing Partner Traits
Staffing partners can be a huge asset to any company. They help companies find talented people to fill short-term and long-term roles so that businesses can thrive. They help job seekers find jobs that suit their skills and provide a bridge to permanent employment. But on the other hand, a mismatched staffing partner can lead […]
Thrive Remote Service Team
Let’s face it: remote work is here to stay. Remote work brings a sense of autonomy, flexibility, and ownership and can be incredibly empowering to employees. Here are 3 key insights for helping your customer service team adapt and thrive in a fully remote work environment. Use technology to your advantage At times, technology […]
How to Reduce Employee Turnover in Customer Service
In our experience, no matter how strong a customer service operation is, turnover is inevitable. But it is possible to find success by keeping your team effective and engaged, while retaining as many top performers as possible. What can you do to retain current employees? Keep reading for a few ideas on how to […]
Quick Employee Onboarding
Accelerate employee onboarding with best practices for remote teams to ensure quick integration and long-term success from day one.
Why Call Center Jobs Provide Great Opportunities for Recent Graduates
New graduates often have difficulty finding jobs in their field. There typically is high competition for a limited number of jobs. In many cases, graduates look for jobs in fields that may not align with their degree paths. One of the best places to look for jobs is with a call center. Working in a […]
DEI Tips for Government Call Centers: How to Create a More Inclusive Work Environment
A significant number of businesses are focusing on increasing diversity, equity, and inclusion in their workplace. Government call centers are among these businesses. Many members of the workforce continue to be marginalized because of race, gender, socioeconomic status, disabilities, or lifestyle. These concerns have become even more visible during the coronavirus pandemic. Diversity, […]
Is a Remote Call Center Job Right for You? The Pros and Cons of Working from Home
Read about the pros and cons of remote call center jobs and decide if they’re right for you. Learn more.
3 Tips for Improved Customer Data Management
Customer data management streamlines how your call center’s information is gathered, stored, protected, and used. Effective management enhances customer satisfaction and complies with all laws and regulations regarding the collection, use, and storage of personal information. Your call center likely has many technology applications that leverage caller data. These data sources are used to drive […]
Where Are the Qualified Call Center Candidates? Why Hiring Is More Difficult Now Than Ever
There are signs of economic recovery all over the United States. Cities and states are easing restrictions as more people get COVID vaccinations. Businesses are reopening. Retail sales are strong. Customers are spending. Yet, there is a visible shortage of call center workers. A growing number of company leaders are reporting a significant need to […]