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Day: February 14, 2024

Turnover Rate KPI

Why Call Center Turnover Rate is Now the Most Important KPI 

Discover why call center turnover is a crucial KPI in customer service. Learn how it impacts financials, service quality, and productivity. 

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Privacy Policy

Salem Solutions’ Privacy Policy outlines our commitment to protecting your personal information collected via our website (salemsolutions.com) and Text Message Service. It covers data collection (e.g., contact info, website analytics), usage (e.g., for marketing services, SMS responses), and sharing (e.g., with service providers). Users can opt out, access, or delete data, with GDPR/CCPA compliance for global users. It ensures transparency and trust for clients engaging with our marketing and consulting services.

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This website uses Google Analytics & Microsoft Clarity to help us understand and improve the use and performance of our services including what links visitors clicked on the most, and how they interact with the various areas and features on our website and apps.